Overview
Front Office Manager position at Mangia’s Brucoli Sicily Autograph Collection by Marriott International. Lead the reception team and ensure exceptional guest experience for the 2026 season. Responsibilities include planning daily operations, supervising staff, handling guest requests, and driving service excellence. Key Responsibilities
Planning Front Office operations based on occupancy forecasts Supervises Front Office team and ensures service standards Handles guest requests, complaints, and feedback directly Communicates guest needs across departments to ensure resolution Authorizes spending limits, room credits, and department budgets Participates in recruitment, training, and performance reviews Promotes upselling and cross-selling to boost revenue Leads internal meetings and attends cross-departmental sessions Monitors costs, revenue, and financial performance of the Rooms division Reviews performance reports and KPIs Works toward guest satisfaction targets and review score goals Requirements
Proven experience in luxury hospitality, preferably in 5-star hotels Strong knowledge of front office operations and guest service standards Proficiency in Opera PMS and other hotel management systems Leadership skills and ability to manage and motivate a team Excellent communication and interdepartmental coordination abilities Fluency in English; additional languages are a plus Problem-solving attitude and attention to detail What we offer
Type of contract seasonal Meals provided Career growth opportunities within the company Dynamic and collaborative work environment Ongoing training and access to professional development courses Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries Hospitality
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