Job Description:
Hays Italy is seeking a skilled professional to fill the role of Service Manager. As part of this position, you will be responsible for planning, organizing, and supervising technology support services teams.
Key Responsibilities:
* Plan, organize, direct, supervise, and evaluate the technology support services team.
* Familiar with Change and Configuration Management processes.
* Understanding of ITIL/ITSM concepts (nice-to-have ITIL Foundations v3 certification).
* Mentor and coach service provider onsite leads to develop their skills.
* Monitor workflows, develop quality control procedures, and testing to deliver high-quality solutions.
* Manage technology vendor relationships and service agreements.
* Communicate effectively with Corporate Functions, employees, and third parties.
* Advanced skills in Microsoft Office product suite.
* Review root cause of incidents and identify Problem Management opportunities.
* Act as second point of contact for technical support team.
Requirements:
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a hybrid environment.
* Advanced skills in Microsoft Office product suite.
* Understanding of ITIL/ITSM concepts.
Benefits:
* Hybrid working arrangement.
* Opportunity to work with a reputable company.
* Possible collaborations with PIVA registered professionals.
Additional Information:
The ideal candidate will have strong leadership and management skills, excellent communication and interpersonal skills, and the ability to work in a hybrid environment. If you are interested in this opportunity, please submit your CV in Word format indicating the reference number 936054.