You could join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. Widely recognized as the world's standard for solar, TCL produces some of the world's highest efficiency solar products, selling them under the much revered brand in Europe. Our quality, customer support and warranty standards far exceed those of any other company in the industry.As we look to the future, we are seeking a Technical Support Engineer based in EMEAIn an industry that is reshaping the world's energy future, there's no better place to be than TCL. The Technical Support Engineer provides Tier 1 first line telephone, email, and live chat support to external stakeholders for the company's range of solar energy products. The Technical Support Engineer reports to the Technical Team Lead and caters excellent customer service and problem escalation or resolution support. Responsibilities :Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Provides technical support to TCL | SunPower Dealers and Homeowners during and after the installation & commissioning of photovoltaic systems, storage systems, EV chargers, and similar appliances.Troubleshoots installations via phone, email, and live chatLogs all customer transactions and interactions in our Customer Relations Management System and follows up assigned cases until resolution is confirmed by the DealerEscalates calls as necessary to next level Tier support team membersStrives towards meeting group and individual metrics and targets, including phone response, first-call resolution, customer complaints as well as individual quarterly key performance indicatorsPerforms other functions as may be assignedComplies at all times with the Environment, Health, Safety, and Quality Standards, Rules and RegulationsTransactions returns/exchanges (RMA's)Related Experience & Educational Requirements Required:Engineering Degree / diploma or similar (preferably Electrical or Electronics)Work experience in Technical Support or Call CenterExcellent Communication Skills in English + 2 relevant languages of Europe (Italian, Dutch, Spanish)Excellent diagnostics capabilities, analytical skills, and able to work in a team and under pressureExcellent skills preparing technical support reportsUnderstanding and awareness of customer needs and willingness to act on the urgency of the requestsCommunication, customer focus, attention to detail, continuous learning, decision making, policies, processes and procedures, product knowledge and qualitySystematic problem-solving, planning, prioritization and goal settingProficient in MS OfficeWhere: remote.