13 minutes ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
The Merchant Service Specialist supports ordinary and ad hoc activities of the Merchant Services team, ensuring a high-quality office environment and efficient operational support to the Sales Team, Administration, and all GB departments. Reporting to the Merchant Services & Inside Sales Manager, the role also contributes to enhancing Global Blue’s service offering and acts as a key support to the Sales Team.
Main Activities
* Merchant support hotline, email accounts & customer service for all merchants’ questions, entry point of Global Blue for retail industry in Italy;
* Contract management, set up, control and implement new merchants under the guidelines in work;
* Internal reports;
* Credit note copies to merchant;
* Manage contract terminations and update sell-in/sell-out data in a specifical internal system;
* Other duties as assigned;
Reporting and collaboration
* The role reports to Merchant Services & Inside Sales Manager;
* Effective verbal and written communication;
* Strong customer orientation and team spirit;
* Flexibility, resilience, and ability to manage shifting priorities;
* Proactive and results-driven attitude;
* Strong organizational and problem-solving skills;
* Proficiency in Microsoft Office (especially Excel) and invoicing tools;
* Good command of English;
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
* Software Development
Referrals increase your chances of interviewing at Global Blue by 2x
Get notified about new Customer Operations Specialist jobs in Gallarate, Lombardy, Italy.
#J-18808-Ljbffr