Location
Milano
Job Title
IT Desktop Support Specialist - Banking Sector
Adecco Credit & Banking is hiring for the Italian Branch of a prestigious investment bank, an
Key Responsibilities
* Leading technical escalations and resolving complex issues across OS, applications, networks, hardware, and collaboration platforms.
* Acting as the local technology point of authority, ensuring compliance with global standards and technology governance expectations.
* Driving operational excellence, proactive incident reduction, and service improvements aligned with global ETS strategy.
* Coordinating with regional technology leads, infrastructure teams, and business stakeholders to ensure exceptional user experience.
* Supporting organisational programs such as M365, Windows evergreening, VDI expansion, and device lifecycle management.
* Communicating clearly, empathetically, and professionally with senior users, including front office stakeholders.
Candidate Requirements
* Fluent English, both written and oral form
* Strong expertise in Windows 11, Microsoft 365, and enterprise applications
* Good knowledge of AD/Azure AD, Group Policy, Conditional Access, and identity processes
* Solid understanding of networking basics (DNS, DHCP, VPN, Wi‑Fi)
* Troubleshooting skills across laptops, desktops, peripherals, and meeting‑room AV
* Experience with iOS/Android, mobile security, and Intune/MDM
* Customer‑focused approach and ability to handle urgent or sensitive issues
* Familiarity with ITIL processes (incident/problem/change)
* Strong communication and multitasking skills
Desired Skills
* Experience with ServiceNow or other ITSM tools.
* Background in Financial Services or regulated environments.
* Knowledge of Zoom/Webex, virtualization (VMware/Citrix), and cybersecurity basics.
* Experience working with vendors and managing device lifecycle.
Details
* Fixed term contract of 12 months, with the possibility of subsequent direct employment.
* CCNL Credito, RAL 40K
* Location: Milan
* Availability: Full Time
* CCNL: Credito
#J-18808-Ljbffr