Overview
We are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches
Responsibilities
Manage IT Services and Service Offering leveraging on ServiceNow CSDM module
Identify and improve service pricing definition rules and related interaction with the Service Catalogue; create and maintain measures on ServiceNow used as SLA, Underpinning contract and OLAs
Produce, maintain and evolve customer reports and dashboards in Power BI for the visibility of CTOs and Customers
Monitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoints with Service Owners/Managers to identify areas of improvement
Requirements
Our ideal candidate will meet the following requirements:
At least 2 year working experience
Italian and English working proficiency.
Other languages (German) is a plus
Soft Skills
Ability to work in a team, managing different aspects/concepts simultaneously
High attention to detail and ability to produce high quality deliverables within tight timescales
Proactivity and adaptability
Analytical and critical thinking
Strong motivation
Company Profile
Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.
Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.
GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies.
Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms.
Based in Italy it has 6 branches across Europe and employs about ***** people.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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