JLL supports the Whole You, personally and professionally. Receptionist This role is primarily a hosting role requiring standing, walking and hosting visitors during the day (1 hour at a time minimum). The role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms. What your day-to-day will look like: - Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub - Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication - Maintain a strong awareness of business activity communicating all updates with team members - Communicate to the Guest Services Team Leader/Supervisor any new/ongoing/potential issues and complaints so that they are addressed accordingly - Liaise with other departments, namely security, facilities, and hospitality services - Ensure Security and Health and Safety procedures are always adhered to - Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey - Host the main reception area energizing the space and creating lasting impressions - Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach - Maintain fluency with both internal and external VIPs to constantly recognize and deliver service excellence - Liaise with PA/EA teams, clients & visitors and provide excellent customer service - creating "wow" moments when the opportunity arises - Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately - Use empowerment for problem resolution whilst enhancing visitor and client experience Desired or preferred experience and technical skills: - At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline - Self-motivated individual committed to service excellence - Possesses operational knowledge of all reception services and standard operating procedures, together with in-house meeting reservations procedures, and other internal/external communication methods - Ability to demonstrate empathy, excellent customer service and practical skills Required Skills and Experience: - Skilled in guest/client service and confident in striving for excellence - Operational knowledge of all reception services and standard operating procedures - Must have excellent organizational skills and good attention to detail - Must be computer literate including MS Office - Ability to use own initiative and take ownership - Professional and high standard telephone etiquette - Should have an excellent and positive "can do attitude" and be a great team player and supporter - Able to work in a busy and pressurized environment providing a discreet and personalized service. - Receptionist Questo ruolo è principalmente di accoglienza e richiede di stare in piedi, camminare e accogliere visitatori durante la giornata (minimo 1 ora alla volta). La posizione è basata nella lobby, nelle aree reception dell'edificio e nei piani delle sale riunioni dove è necessario muoversi per il piano per garantire che ogni sala riunioni sia seguita (fino a 20 sale riunioni per piano) e che i visitatori siano accompagnati alle loro sale riunioni. Come sarà la tua giornata tipo: - Adattabilità a lavorare con un approccio ibrido in tutta l'operazione di servizi agli ospiti inclusa la reception principale dell'edificio, gli spazi reception interni e l'hub dei servizi agli ospiti - Comunicare efficacemente con colleghi e team di gestione, dimostrando precisione e attenzione ai dettagli sia nella comunicazione verbale che scritta - Mantenere una forte consapevolezza dell'attività aziendale comunicando tutti gli aggiornamenti con i membri del team - Comunicare al Team Leader/Supervisore dei Servizi agli Ospiti qualsiasi problema nuovo/in corso/potenziale e reclami in modo che vengano affrontati di conseguenza - Interfacciarsi con altri dipartimenti, principalmente sicurezza, facilities e servizi di ospitalità - Garantire che le procedure di Sicurezza e Salute e Sicurezza siano sempre rispettate - Garantire che tutti i visitatori vivano un'esperienza di eccellenza del servizio in modo coerente, fornendo un'accoglienza calorosa, cortese e tempestiva all'arrivo e durante tutto il percorso cliente - Gestire l'area reception principale energizzando lo spazio e crean