Job Overview The CRM Platforms team within the BH Commercial Excellence organization drives continuous improvement of Baker Hughes’ CRM ecosystem, strengthening core sales and commercial processes as part of a regular release cycle. The CRM Platform Project Manager will focus on leading CRM platform enhancements, integrations, and continuous service improvements, while contributing to strategic planning and positioning of initiatives within Baker Hughes’ broader technology roadmap.
Job Responsibilities
Lead planning and execution of CRM and adjacent digital technology initiatives, ensuring on‑time delivery, within scope and budget to drive measurable business outcomes.
Develop clear and compelling project charters and success criteria to align cross‑functional teams, guide execution, and enable post‑project benefits realization.
Build and maintain optimized resource plans that enhance team efficiency, balance capacity and maximize throughput across concurrent initiatives.
Design, continuously refine and socialize a scalable delivery playbook covering discovery, design, build and rollout phases, adapting methodologies to suit project complexity and business context.
Craft robust business cases for strategic initiatives, articulating financial ROI, compliance impact and improvements in sales effectiveness and operational efficiency.
Lead business discovery activities to identify, validate and prioritise requirements for both ongoing operational CRM releases and the broader project pipeline.
Collaborate with enterprise architecture and data governance teams to embed CRM initiatives within the broader digital and data strategy, ensuring consistency, scalability and long‑term value creation.
Facilitate daily scrum calls to drive team alignment, track progress, proactively remove blockers and sustain delivery momentum across CRM and digital initiatives.
Provide expert guidance on solution architecture and delivery strategy, leveraging deep CRM and digital technology knowledge to validate approaches and ensure scalable, future‑ready outcomes.
Own and lead critical workstreams within cross‑functional business projects, ensuring seamless integration with CRM platforms and alignment with commercial processes.
Partner with the BH Comm Ex Change Management team to formulate change management plans to drive business readiness, including stakeholder engagement, communication planning, training execution and user adoption strategies to maximize business impact.
Mentor team members on project delivery best practices, fostering a collaborative culture of continuous learning, ownership and delivery excellence.
Ensure seamless operationalisation of project deliverables by planning and executing structured hand‑overs and hyper‑care to business teams, supporting, stabilising and embedding new processes and technologies in daily business operations.
Drive team performance by monitoring output against plans, ensuring delivery to key milestones while remaining agile to shifting business priorities and safeguarding critical deliverables.
Track vendor time and resource consumption against project plans, ensuring alignment with budgeted spend and expected deliverables, while proactively managing variances to maintain financial and operational control.
Prepare high‑impact executive presentations and milestone updates to maintain leadership engagement, support governance processes and enable informed decision‑making.
Proactively identify, assess and manage project risks and issues, implementing mitigation strategies and escalating effectively to ensure continuity and control.
Maintain a centralised and well‑structured repository of project documentation, capturing key decisions, risks, issues and lessons learned to support transparency and continuous improvement.
Ensure full compliance with internal governance frameworks, data privacy regulations and IT security policies, embedding risk‑aware practices into project delivery.
Continuously evaluate and enhance project delivery processes, integrating stakeholder feedback and lessons learned to drive operational excellence and scalability.
Facilitate alignment sessions with stakeholders to build shared understanding of project goals, timelines, dependencies and success criteria, fostering collaboration and accountability.
Remote‑first role with occasional travel to our London office (1–2 times per year).
Qualifications
3–5 years of project management experience, including enterprise platform implementations and continuous service improvement, ideally including Salesforce Sales Cloud and Einstein/AgentForce implementations and integrations with adjacent, third‑party systems.
Familiarity with vendor evaluation and SaaS solution assessment.
3+ years working in Sales, Marketing or Inquiry‑to‑Order (ITO) functions.
Demonstrated ability to shape CRM roadmaps and lead major revamp or implementation projects.
Ability to manage multiple projects concurrently.
Strong proficiency in budget estimation, cost control and financial tracking.
Advanced data and analytics skills to support planning, problem sizing and governance.
Proficient in delivering projects using hybrid Agile/Waterfall methodologies across the system development lifecycle.
Strong business acumen and analytical skills, with deep understanding of sales and commercial processes.
Systems thinker with the ability to document end‑to‑end business flows and guide solution design.
Thrives in fast‑paced environments by driving clarity from ambiguity, confidently navigating uncertainty to deliver results under pressure and maintain project momentum.
Excellent communication, facilitation and stakeholder management skills across multicultural teams.
High proficiency in MS Office (Excel, PowerPoint, Visio) and MS Teams.
Fluent in English.
Benefits
Contemporary work‑life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programmes.
Tailored financial programmes.
Additional elected or voluntary benefits.
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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