We are looking for an Executive Housekeeper to manage our Housekeeping operations.
The Executive Housekeeper is responsible for overseeing the housekeeping operations across all areas of the hotel. This role requires a strategic leader capable of ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal are consistently maintained. The ideal candidate will excel in managing teams, developing and implementing housekeeping protocols, and ensuring compliance with health and safety regulations.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Room Division Manager.
Housekeeping Operations Supervision:
- Supervise housekeeping operations in all areas of the Hotel.
- Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal.
Personnel Management and Training:
- Train and manage housekeeping staff to ensure they provide top-level services while adhering to company policies.
- Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development.
- Develop and implement training programs for new hires as well as ongoing training for existing staff.
Standard Operating Procedures (SOP):
- Establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel.
- Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly.
Maintenance of Hotel Areas:
- Ensure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards.
- Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation.
Quality Assurance and Complaint Resolution:
- Implement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues.
- Address any guest complaints regarding housekeeping service promptly and efficiently.
Compliance and Safety:
- Ensure compliance with all local laws regarding health and safety in hospitality settings.
- Develop risk assessment strategies for housekeeping tasks to minimize accidents or injuries among staff members.
Communication and Reporting:
- Maintain clear communication channels between the housekeeping department and upper management.
- Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements.
Requirements
Extensive experience in luxury hotel housekeeping management.
Demonstrated leadership skills with a track record of developing high-performing teams.
Strong organizational skills with an ability to multitask efficiently in a fast-paced environment.
Excellent communication skills both verbal and written.
Proficient in English and Italian.
Solid experience and knowledge of Leading Quality Assurance (LQA) standards
Benefits
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
Contract according to C.C.N.L. Settore Turismo (Confindustria)
Exclusive benefits, such as accommodation, transportation and meals provided by our staff canteen.
The chance to work in an environment that values diversity, inclusiveness, and sustainability, all while preserving the heritage and craft that define Belmond.
Incentive based on quality goals