PCompany: Spoki /ppLocation: San Vito dei Normanni, Italy (Hybrid) /ppevery 6 weeks of remote we require one week on-site presence at our San Vito dei Normanni (BR) /ppSalary Range: €35,000 - €55,000 /ppIntroduction Spoki /ppWe are a fast-growing startup, a tech company, and a team of passionate individuals redefining how businesses communicate with their customers. /ppAt Spoki, we are revolutionizing customer engagement by building innovative solutions in Conversational Commerce. Our technology empowers companies to optimize marketing, sales, and support through seamless, efficient, and personalized communications — all via the channel people use and trust the most: WhatsApp. /ppOur mission is clear: help millions of businesses thrive worldwide by delivering exceptional customer experiences powered by advanced technologies, including artificial intelligence. /ppWe Are Hiring: Artificial Intelligence Engineer /ppWe are seeking an experienced AI Engineer to lead the design, development, and implementation of AI-driven systems at Spoki. /ppIn this role, you will be at the cutting edge of innovation, creating intelligent solutions that harness WhatsApp as the main channel for hyper-personalized communications, sentiment analysis, conversational flows, and automated decision-making. /ppIf you’re ready to push technological boundaries, build impactful AI solutions, and transform the way businesses engage with their customers, Spoki is the place for you. /ppKey Responsibilities /pulliAdopt Develop AI Solutions /liliEvaluate and implement the most suitable AI platforms and tools to support Conversational Commerce needs, prioritizing cost-effectiveness, scalability, and fast deployment. /liliAI Agents Intent Recognition /liliBuild and deploy advanced AI-driven agents to accurately detect user intent, manage conversational flows, and deliver personalized responses across text, audio, and image. /liliSentiment Analysis Dynamic Flows /liliCombine real-time sentiment analysis with adaptive flows to personalize interactions, increasing customer satisfaction and conversion rates. /liliConversational Commerce (cCommerce) /liliTurn WhatsApp into a powerful commerce channel by integrating product recommendations, payments, and streamlined customer journeys. /liliCollaboration Integrations /liliWork closely with product, design, and development teams to ensure AI systems integrate seamlessly with existing APIs and platforms. /liliInnovation Leadership /liliStay ahead of industry trends, drive the AI strategy, and champion a lean, experimentation-driven approach, fostering a culture of innovation and continuous learning. /liliScalability Security /liliEnsure AI systems are secure (EU regulations), efficient, and scalable, capable of managing high traffic volumes while remaining cost-optimized. /liliStartup Mentality /liliProactive, lean, and passionate about emerging technologies. /li /ulpRequired Qualification /pulli3+ years of experience in AI software development, with a strong record of delivering impactful solutions. /liliDatabases: /liliStrong knowledge of SQL and NoSQL databases (e.g., PostgreSQL, Firestore, DynamoDB, ...) /liliExpertise in Vector Databases (e.g., Milvus, FAISS) /liliProgramming Languages: /liliProficient in Python, Golang (nice-to-have) /liliAI LLM: /liliPrompt Engineering (instruction tuning, chain-of-thought design, multi-shot prompts) /liliFine-Tuning Techniques (LoRA, full model fine-tuning) (nice-to-have) /liliRetrieval-Augmented Generation (RAG) architecture design /liliExperience with embeddings, vector search, and knowledge retrieval systems /liliReal-time sentiment analysis and automated flow adaptation /liliArchitecture System Design: /liliEvent-Driven and Distributed Systems /liliMicroservices and Scalable Architectures /liliAsynchronous Processing and Real-Time Data Handling /liliFrameworks Tools: /liliAI LLM Frameworks: MCP, LangChain, LangGraph, Agent tracing frameworks /liliWeb Frameworks: FastAPI, Django /liliORM Testing: SQLAlchemy, Pytest /liliCloud Storage: AWS, GCP, S3 /liliTask Queues Event-Driven Systems: Celery, Dramatiq, AWS SQS, Redis (for caching and as a message broker) /liliOther Tools: OpenAI APIs, transcription services, image data extraction /li /ulpWhat we offer /pulliBe the lead AI innovator in a company set for global growth. /liliWork with an international, passionate, supportive, young and talented team dedicated to excellence. /liliGear up with the latest Apple MacBook Pro. /liliMeal vouchers to fuel your day. /liliPermanent and full-time contract. /liliRegular team-building events and celebrations. /liliAccess to cutting-edge technologies and resources to stay at the forefront of data engineering and analytics. /liliSalary Range: €35,000 - €55,000 /li /ul