Ph3YOUR IMPACT /h3 pSe è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito. /p pAs a Senior Service Manager, you will lead end‑to‑end service delivery for strategic enterprise customers, shaping service excellence across a global portfolio. You'll act as a senior escalation point, a strategic advisor, and a driver of service transformation—enhancing customer satisfaction, operational performance, and long‑term business value. /p h3WHAT THE ROLE OFFERS /h3 ul liFull accountability for service delivery, SLA performance, and customer satisfaction /li liLeadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancements /li liExecutive‑level engagement through QBRs, governance, and trusted advisory relationships /li liCoordination of global cross‑functional delivery teams and oversight of major incidents /li liOpportunity to standardize and enhance service management frameworks and best practices /li liCoaching and development of Service Managers and delivery leaders /li /ul h3WHAT YOU NEED TO SUCCEED /h3 ul liBachelor's degree in IT, Business, or related field /li li10–15+ years' experience in IT Service Management with enterprise customers /li liProven track record managing large, complex managed services environments /liliStrong expertise in ITIL‑based service governance (ITIL certification preferred) /li liAbility to lead global teams and influence senior stakeholders /li liExcellent communication, analytical, and problem‑solving skills /li liAdditional certifications such as PMP, Lean, or Six Sigma are an advantage /li /ul h3ONE LAST THING /h3 pOpenText is more than just a workplace — it's a global community built on trust, ownership, and high standards. In this role, you will shape the future of our service delivery and create meaningful impact for our customers. We are committed to an inclusive environment where everyone belongs. /p /p #J-18808-Ljbffr