On behalf of our client, a global pharmaceutical company, IQVIA is seeking a Field Service Engineer to join an exciting and dynamic working environment. Main Tasks and Responsibilities: Handle service requests by planning, organizing, and executing direct customer support services, including prompt visits, technical problem analysis, and solution identification. Prepare service quotes following company procedures, ensuring customer satisfaction and division profitability. Promote technical maintenance contracts, customizing offers based on customer needs. Maintain inventory accuracy and manage tools. Support business development by identifying new opportunities through customer needs analysis and collaboration with sales and marketing teams. Establish effective customer relationships to meet their needs, ensuring high customer satisfaction and positive product image. Assist the Key Account Manager in conducting competitive intelligence and identifying sales opportunities for injection systems and disposables. Perform administrative tasks to uphold the company's quality and safety standards as per policies. Qualifications: Degree in Biomedical, Electronic, or Informatic Engineering, or equivalent. At least 4 years of experience in radiology service maintenance. Customer-oriented approach. Strong organizational skills and ability to work independently, setting priorities effectively. High flexibility and collaborative mindset. Residence in Lombardia or neighboring regions (e.g., Emilia Romagna, Veneto). Full availability to travel within Lombardia and across Italy. Proficiency in written English is preferred. Type of Contract: Chemical Contract – temporary, initially for 12 months. IQVIA reserves the right to evaluate candidates based on domicile, work experience, and educational background matching the requirements. Applications lacking these requirements will not be fully considered. Applicants must consent to personal data processing as per GDPR regulations. This research is urgent and open to candidates of all genders (L.903/77). J-18808-Ljbffr