Overview
IT Support Specialist – Full Time, Onsite
Location: Rome, Italy
Hours: 8 hours per day
Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.
Responsibilities
* Provide first- or second-level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
* Should have basic knowledge of the Mac operating system to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
* Must hold a valid work permit in Italy
* Several years of experience in the IT field
* Italian & English fluency mandatory
If all the above match your requirements and needs, please send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.
Apply here - shamsun.nahar@bcic-swiss.com
Salary: Negotiable
Apply Now!
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