Social network you want to login/join with: Work Type: Remote from Italy (Full time) Contract: 3 months Job Responsibilities: Be responsible for the benefits administration for client’s employees located in EMEA region, create, define and maintain process documentation Resolves cases and enter benefits data in the system for our client’s employees Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective Contributes to projects utilizing standard project management disciplines Works daily with other colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees Works on reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. Works with Excel Calculation sheets Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications Provides creative solutions to continuously improve and optimize client delivery Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required Takes an active part in Process Transition from client to office, as required Requirements English Language – C1 Level is required (CEFR scale or equivalent) At least 3 year of experience in Benefits Administration/HR Administration/Payroll area Extensive analytical and problem-solving skills Experience in implementations and process documentation creation High level exposure in fast paced environment Experience in MS Office is a must Very good knowledge of MS Excel Working experience in Benify/Benifex system or SHARP (SAP HR) would be an asset Experience in implementing benefits for France, UK, Belgium or Romania is an asset J-18808-Ljbffr