Patient Journey Manager - ItalyEstablished Search are excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space who are bringing improved vision and quality of life to those with untreatable retinal disorders.The Patient Journey Manager will serve as a critical link between clinical partners, rehabilitation teams, and patients—ensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you’ll be the go-to expert guiding all stakeholders to achieve optimal outcomes.Responsibilities:Build strong working relationships with implanting centres and rehabilitation teamsProvide hands-on training to clinical personnel, including visual rehab and low vision professionalsSupport and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehabCollaborate closely with commercial and medical teams to activate new treatment centresEngage with patient groups, doctors, and referral networks to raise awareness and drive access to careFacilitate communication between surgical and rehab teams to ensure continuity and quality of careIdentify and coordinate patient testimonials for awareness campaignsAct as a key contact for patient support challenges and incident reportingQualifications:Degree or qualification in Orthoptics, Optics, or a low vision-related field3–5 years’ experience in medical devices and/or pharmaceuticals, ideally within ophthalmology3–5 years’ experience in low vision rehabilitationDesired Skills Attributes:Passionate about patient care and improving quality of lifeStrong communication and presentation skills with a patient- and customer-centric mindsetEffective project manager with experience across multidisciplinary teamsAdaptable, proactive, and capable of working under pressureFluency in local language and proficiency in EnglishCompetent with MS Office; tech-savvy mindset preferredWillingness to travel frequentlyInterested?Apply now or reach out to Danny Laycock (danny.laycock@established-search.com)