Job Description
Position Overview:
Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience.
Main Activities:
* Assisting the housekeeping team with the timely delivery and collection of cleaning supplies, linens, and guest amenities according to hotel standards.
* Maintaining cleanliness and orderliness in all public areas including lobbies, corridors, restrooms, and service areas, ensuring a welcoming and pristine environment.
* Assisting in the removal and proper disposal of waste and soiled linens in compliance with health and safety regulations.
* Reporting any maintenance issues, damages, or safety hazards promptly to the Housekeeping Supervisor or Maintenance team.
* Supporting the set-up of guest room supplies and ensuring carts and storage areas are organized and fully stocked.
* Assisting with the smooth and efficient turnover of rooms during peak periods.
* Collaborating closely with Housekeeping, Front Office, and Maintenance departments to ensure seamless guest services and hotel operations.
* Adhering strictly to the hotel’s health, safety, and hygiene policies and procedures always.
* Responding promptly and courteously to guest requests and inquiries related to housekeeping services.
Qualifications
Qualifications:
* Previous experience in housekeeping or porter roles in luxury or upscale hotels is preferred.
* Strong attention to detail and a commitment to maintaining high cleanliness standards.
* Good physical stamina and ability to handle manual tasks including lifting and moving supplies.
* Excellent communication and interpersonal skills with a guest-oriented approach.
* Ability to work efficiently both independently and as part of a team in a fast-paced environment.
* Flexibility to work shifts, including weekends, holidays, and occasional nights.
* Basic knowledge of health and safety standards in hospitality settings.
* Legal right to work in Italy is required.
Additional Information
* ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
* Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.