Ph3Overview /h3 pFueled by innovation at the intersection of biology and technology we are developing the next generation of smarter, less invasive, more personalized treatments for cardiovascular patients. Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. /p h3Responsibilities /h3 ul liPerform on‑site and remote technical support to internal and external customers through the Customer Support Call Center. /li liManage account scheduling and perform installation, repair, and upgrades of equipment within the assigned territory. /li liDevise and implement preventative maintenance programs and maintain performance and service records for equipment. /li liDiagnose and repair malfunctioning equipment in response to service calls, facilitating all aspects of technical/engineering work required for products supported by the Biosense Webster technical department. /li liRespond to customer requests for emergency service, determine cause, troubleshoot, and take corrective action. /li liManage customer expectations before and after interactions to ensure customer satisfaction. /li liParticipate in incident investigation. /li /ul h3Requirements /h3 ul liAssociate degree with at least 2 years of experience in Cardiology/Electrophysiology biomedical service in a hospital environment or a medical‑related field; OR /li liBachelor’s degree in Biomedical Engineering, Electronics/ Electrical Engineering or Computer Engineering with 2 years of hospital or field service experience. /li liStrong English verbal and written communication skills. /li liProficiency in Microsoft Office. /li liFamiliarity with service management systems (a plus). /li liAbility to use standard test equipment including digital multimeters. /li liDemonstrated ability to drive customer satisfaction and continuous improvement. /li liAbility to work in both office (25%) and field (75%) environments. /li liWillingness to travel on short notice, including frequent air travel. /li liMust reside in close proximity to a major airport. /li liAbility to operate a company vehicle with a valid driver’s license. /li liCommitment to safety rules and procedures at all times. /li /ul h3Preferred Skills /h3 ul liAccountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management, Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility. /li /ul h3Key Skills /h3 ul liMobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting. /li /ul h3Employment Information /h3 ul liType: Full‑Time /li liExperience: years (unspecified) /li liVacancy: 1 /li liLocation: Milano, Italy /li /ul /p #J-18808-Ljbffr