PMotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. /ppWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age. /ppAll personal information will be collected under our Privacy Policy. /ppMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, we aim to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. /ppWe are on a fast and ambitious trajectory, serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us. /ppWe're headquartered in Milan, Italy, where you’ll find most of our employees but the teams you'll work with areas across Europe and the UK. /ppbAbout the Role /b /ppAs a Junior HelpDesk Specialist at MotorK, you will be the initial point of contact for employees seeking technical assistance. You will also play a key role in maintaining the company's IT asset inventory, assisting with onboarding and offboarding processes, and ensuring the organization of the IT warehouse. This role offers comprehensive hands-on experience in IT support and enterprise systems management. /ppbRequirements /b /pulliFamiliarity with Windows and preferably MacOS. /liliStrong problem-solving and team-oriented attitude. /liliExcellent verbal and written communication skills. /liliBasic understanding of networking concepts. /liliGood level of English and Italian. /liliWorking towards or completed a degree in Computer Science, IT, or a related field. /li /ulpbResponsibilities /b /pulliFirst-Line Support : Respond to IT-related queries via various channels. /liliIssue Diagnosis : Determine solutions based on user-provided details. /liliProblem Resolution : Guide users through solutions. /liliTicket Management : Escalate unresolved queries and maintain records. /liliDocumentation : Update user data, produce activity logs, and manage IT asset inventory. /liliOnboarding Offboarding : Set up and configure PCs for new employees and handle offboarding procedures. /liliIT Warehouse Management : Organize and manage IT assets in the warehouse. /liliTeam Collaboration : Work with the IT team to address recurring issues. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr