Customer Advocacy Manager
Join to apply for the Customer Advocacy Manager role at Check Point Software.
Why Join Us? The Check Point Customer Advocacy Manager provides a select group of customers with access to a team of headquarters-level resources that focus on stabilization and process improvement. Customers in the program interact with the Customer Advocacy Manager, who has direct access to executive management as well as all company technical and business functions.
Key Responsibilities
* Proactively engage with customers and work closely with assigned Check Point account teams to coordinate efforts and resources to support challenges and projects.
* Act as the single owner of the recovery project plan and the single point-of-contact for remediation activities.
* Handle rapid and effective escalation.
* Coordinate onsite and remote assistance for customers as required.
* Monitor ongoing support calls (SRs) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution.
* Plan and review major upgrades, refresh projects and new deployments.
* Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges.
* Handle proactive customer, partner, and field knowledge transfer for longer-term stability.
* Perform regular activity tracking and reporting.
Qualifications
* 5+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutions.
* Security Engineering, Support, Integration or Customer Success previous experience is a plus.
* Project management expertise required.
* A customer‑first approach.
* Excellent communication skills.
* Fluency in English.
* Strong organizational skills.
* Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages.
* Familiarity with any needed ticketing/project management tools.
What You’ll Get In Return
* Exposure to exciting and award‑winning technologies in the Cyber Security industry.
* Meet the people behind our cutting‑edge technologies during our New Hire Training.
* Opportunity to fulfil your potential by rolling out creative ideas and projects.
* Work with and build a long‑lasting relationship with a team of brilliant people.
Job Details
* Seniority level: Not Applicable
* Employment type: Full‑time
* Job function: Other
* Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting
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