Contract TypePermanentCountryITALYLocationParmaYour opportunitySidel is looking for a Field Service Engineer (FSE) specialized in Mechanic; the main focus is the following:Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites;Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites;Develop a good understanding of customer needs to provide objective advice and ensure customer satisfaction.Your MissionTest and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures;Execute basic electrical work (e.g. cable wiring);Properly handle, check and transfer equipment non-conformities;Prepare Job Progress Chart and technical reports in reference to carried-out activities;Ensure ultimate internal and external customer satisfaction;Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;Report after sales opportunities detected on Customer site;Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables;Report to the ISM for team site activities.Your ProfileEducation Qualifications And Language RequirementsTechnical professional qualification or Bachelor degree in Engineering as a plus;Fluent in English, written and spoken;Other foreign language as per regional allocation is a plus.Professional Qualifications And ExperienceAt least 5 years of experience in field activities;Experience in the beverage industry;Consolidated technical background in Mechanic;Knowledge of Sidel Portfolio is a plus;Aseptic knowledge is a plus;Availability to travel (up to 90% in Italy and internationally, mainly Europe).Key Leadership BehaviourManaging and measuring Work;Process Management;Problem Solving;Action Orientated;Peer Relationships.
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