Overview ICQA Operations Manager We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfilment centre Inventory Control and Quality Assurance (ICQA). Our fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. Your Role And Responsibilities in the ICQA Team Support safety programs and compliance to ensure a safe work environment for all Associates Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents Plan for and identify root causes of inventory deviation, via cause and effect analysis Participate and Lead network-wide fulfilment & operations-focused quality initiatives Strategic planning and forecasting, alongside assigning and directing work Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfilment Centre Manage Area Manager(s) in ICQA functions and drive team performance Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover Your role in FC and within operations Gain e