It service manager (peschiera borromeo)

**IT SERVICE MANAGER**:
**POSITION**:
DHL Express Italy, a world leader in express transportation and logistics services, belonging to the DHL Group, for the third consecutive year awarded No. 1 Great Place to Work in Europe, is looking for an **IT Service Manager** for the **ITB Department.** **MAIN TASKS**: - Ensure that the level of IT services provided is in line with agreed standard Service Level Agreements
- Provide accurate and timely performance information and measurements in terms of performance, timeliness of service delivery, and cost, in accordance with the standards of IT services provided in the Country
- Ensure that all operational services, Incidents, changes, major outages and their performance are measured in a professional and consistent manner across the IT organization, and that the services and reports produced meet the needs of the business and customers
- Put in place preventive measures to improve service levels delivered
- Define, manage, and review SLAs agreed between the various business functions and IT Business/IT Services
- Analyze requests for new access, new software and hardware from the various functions, assessing the benefits, costs and risks, in line with IT standards
- Coordinate ad hoc projects with all departments within DHL
- Work closely with the central Service Management Team and Local IT colleagues, ensuring that all IT services are delivered in line with agreed SLAs
- Vendor and Contract Management **People Management**
- Develop and maintain a motivated and engaged team by creating a “Feedback and Coaching culture”
- Promote team culture
- Encourage the team to keep optimism and focus in challenging and uncertain scenarios
- Develop collaborators, challenge them and support their growth. Identify the strengths and contributions of each **REQUIREMENTS**: - 3+ years' experience in the role
- University Degree in IT Field
- Knowledge of ITIL Foundation and Practitioner processes (Information Technology Infrastructure Library)
- Knowledge of the standards, technology, tools, procedures, HW/SW and services in use for IT service delivery, Azure, Sharepoint, Power Automate, PowerBI, Cloud System
- M365 skills (Advanced level)
- Fluent English both verbal and written (level C1 - Advanced)
- Fluent Italian both verbal and written (level C2 - Advanced) **Additional requirements: your differential plus**
- Understanding of the purpose and content of Service Level Agreements entered into with third parties
- Ability to manage, inspire and motivate people in line with DHL Leadership Attributes
- Customer orientation
- Effective communication and relationship management
- Curiosity and listening skills
- Analytical thinking and ability to synthesize
- Organization and planning
- Teamwork, flexibility and adaptability **WHAT’S NEXT?**: - If your CV has been shortlisted you will receive an invitation to conduct a further step and then our HR Team will contact you to provide details. **MORE INFORMATION**: - **Workplace**:Innovation Campus, Peschiera Borromeo (MI)
- **Working time**:Full-time
- **Report to**: Head of IT Service Management & Standards
- **Employment contract**: permanent
- **Remuneration package**:commensurate with experience level
- DHL is an equal opportunity employer. We evaluate qualified applicants without regard to ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability or any other protected characteristic._ **CONNECTING PEOPLE. IMPROVING LIVES.