Operations Executive M&E South Europe & Emerging Markets
Responsibilities
Process all production activities for M&E for the Southern Europe Cluster & Emerging Market, liaising with the resorts, the client and RM.
Continue the sales process after the confirmation of a group by putting the client needs and expectation at the centre and pro-actively doing upselling.
Represent Club Med towards partners and direct clients and deliver a unique M&E experience to create loyalty beyond Club Med brand.
Be responsible of M&E production (after confirmation of a group till its return)
Ensure the booking finalisation by managing administrative and logistic aspects of group sales after confirmation.
Liaise with RM for confirmation and booking modifications
Liaise with transport to finalize additional transport services, assisting directly the transportation process in support to the department.
Increase the upselling BV by proposing extra services and if needed translate and communicate to the client the resort information.
Keep track of the upselling done with monthly report
Manage the confirmed groups in liaison with the resorts for all services requested by the client :