Technical Support Specialist Hematology and Urine Analysis
Join to apply for the Technical Support Specialist Hematology and Urine Analysis role at Beckman Coulter Dx North America.
We are seeking a Technical Support Specialist based remotely in Italy. Reporting to the Technical Support Manager, you will provide second-level support by resolving customer issues through technical expertise and troubleshooting on Hematology and Urine analysis systems. Your role involves driving service targets, ensuring customer satisfaction, and supporting our applications team by verifying operational performance and data quality of diagnostic systems.
You will operate independently within Italian territory and across Europe as needed, including overnight travel, to install, maintain, and support diagnostic instrumentation in hospital and laboratory environments. Collaboration with team members for standard methodologies, mentoring, and sharing technical expertise is essential.
Essential Requirements
* Biomedical engineer or equivalent qualification.
* Minimum 5 years of technical support or field service experience in diagnostics.
* Experience gained through internships or thesis work is acceptable for early careers.
* Proficient in English, both spoken and written.
* Willingness to travel extensively within Italy and Europe, with a valid driver’s license.
Preferred Skills
* Flexibility to work different shifts and hours as needed.
* Strong analytical skills to interpret data and troubleshoot effectively.
We offer comprehensive benefits and a dynamic, inclusive work environment focused on innovation and growth. Join us to make a meaningful impact on healthcare and science worldwide.
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