Role:
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.Committed to develop your career in IT within large corporations?Keen on customer support?Willing to work within an international working environment?Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.What about your responsibilities?Support PCs, laptops, mobile devices, peripherals, and workplace equipmentAssist with video conferencing systems, monitors, printers, phones, and projectorsInstall, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)Troubleshoot basic hardware, software, and connectivity issuesSupport walk-up IT desks or kiosks, when requiredProvide smart hands support for servers, network devices, and site equipment under remote guidanceHelp with basic router and switch installationsAssist with datacenter-related tasks and backup activitiesAsset managementHandle tickets and requests in ITSM systemsLocation: Milan (South area - fully onsite)Requirements:2–5 years of experience in IT support or a similar roleExperience in OS, Apps and H/W installation and troubleshooting depending on project productsStrong knowledge of Windows 10/11, Office 365, and common enterprise applicationsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)Familiarity with Active Directory, Azure AD, Exchange Online, and identity managementFamiliarity with ticketing systemGood English and fluent ItalianCommunicative and supportive attitudeBenefits:Buddy programInternal career development programOnboarding programStaff discountsTicket Restaurant (Edenred, Sodex)Be part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. xpavfwm That's why Hemmersbach is The Social Purpose IT Company.