Ph3Company Overview /h3 pFounded in 1946 by Kurt Neuberger in Freiburg, Germany, KNF is an independent, family-owned company known for its stability and reliability. With 24 subsidiaries worldwide and over 900 employees, we are global technology leaders in the design, manufacture, and distribution of diaphragm pumps and systems for handling gases and liquids. Our strength lies in customized solutions and local support, always close to our customers. /p h3Corporate Values /h3 pAt KNF, we believe lasting success stems from a strong, shared corporate culture. Our values are based on trust, care, and collaboration—both internally and externally with customers and partners. We foster an inclusive environment where each person is valued for their skills and uniqueness. We work with team spirit, strategic thinking, and openness to change, always maintaining the high quality and reliability of our solutions. Being part of KNF means actively contributing to global projects with family roots and an international vision. /p h3Open Position /h3 pbTechnical Service Representative /b /p pWorkplace: Cernusco Sul Naviglio – Milan /p h3Responsibilities /h3 ul liFull management of the “Complaint Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, etc.), closure and reporting. /li liInterface and collaboration with internal departments such as Order Office, Sales Office, Logistics, and Administration. /li liWritten and spoken communication in English for managing the process with foreign subsidiaries. /li liProfessional communication and technical support to customers in collaboration with internal departments. /li liAccurate tracking of time and costs related to managed processes. /li liParticipation in technical training and refresher courses at foreign subsidiaries. /li liCompliance with safety regulations and company procedures. /li /ul h3Required Skills /h3 ul liTechnical diploma or degree (mechatronics profile). /li liGood spoken and written English. /li liExcellent knowledge of MS Office (Excel, Outlook, Word). /li liOwn vehicle – Category B driving license. /li liPrevious experience in customer service or complaint management in a technical environment and knowledge of SAP (MM/SD/CS) or CRM systems is a plus. /li /ul h3Soft Skills /h3 ul liEffective communication: active listening and clear expression in both Italian and English. /li liEmpathy and customer orientation (internal and external), with attention to their needs and the ability to handle situations professionally. /li liStress management: ability to remain calm and focused under pressure. /li liOrganization and precision in carrying out assigned tasks. /li liProactivity: initiative, results orientation, and problem‑solving attitude. /li liFlexibility and adaptability to changing priorities – ability to work based on importance and urgency. /li liTeamwork skills. /li /ul h3What We Offer /h3 ul liSix‑month internship contract aimed at employment /li liExpense reimbursement /li liDaily meal vouchers /li /ul h3Contact Us /h3 pAndrea Amatibr/General Managerbr/KNF Italia s.r.l.br/ /p /p #J-18808-Ljbffr