This position can be based at any Coil site in Italy, France, or Spain.
1. Drive compliance to QUEST standards focused on Technical or Business processes (100, 200, 800 series).
2. Lead site/product scale up at sites identified by Supply Chain/Marketing
3. Lead and or participate in quality investigations to determine root cause that are customer and/or technical facing.Will step up and lead investigations that are borderline of ownership when needed.
4. Primary lead for complaints that elevate past Define and Stabilize, meet the threshold criteria of ARC, or are being requested by a leadership position.
5. Key customer and internal contact for Quality Customer Centric programs and meetings.Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
6. Be the key contributor on providing Quality data to the customer along with clearly articulating RCCA and analysis that lead to conclusions.
7. Perform effective data analysis to support investigations.Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
8. Shephard new formula introduction into the plant.
9. Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
10. Work closely with the Operations Manager to support necessary quality practices and procedures directly affecting the customers.
11. Lead or actively participates in Customer and Technical facing Regional and Divisional quality and continuous improvement efforts.
12. Create monthly reports to track and improve complaint rate, complaint cycle time, and COPQ to better support the business.
13. Provide training on customer complaint tracking systems and quality programs as needed.
14. Key participant in development of new R&D and QC test methods.
15. Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
16. Support but does not lead or facilitate compliance to the ISO requirements.
17. Participate in regional projects.
18. Ability to manage multiple tasks and projects and prioritize appropriately.
19. Must have at least 2 - 5 years of experience in coatings products development, Operations, Quality, Technical, or Sales
20. Flexible work schedule to adapt prioritization changes and needs
21. Strong written and verbal communication skills
22. Demonstrated ability to lead a cross functional team to a successful outcome,
23. Demonstrated success in leading Root Cause investigations and analysis tools,
24. Demonstrated basic problem solving and basic project management skills
25. Previous direct customer interaction
26. System knowledge of Watson, MES, Product Vision, Discovery, and MES
27. Able to work with an international team to drive improvement.
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