Below is a refined version of the job description, improving formatting, clarity, and focus while retaining all essential information: (Senior) Customer Success Manager Italy, Prato Client: Location: Prato, Italy Job Category: Other EU work permit required: Yes Job Details Job Reference: 3147576622643675136337140 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description Your mission Manage communication and relationships with our Italian customers. Introduce innovative payment processes for car dealer groups and other industries. Train operational managers (remotely/on-site) on our product usage. Identify and resolve onboarding obstacles in collaboration with customers and team members. Upgrade solutions for existing clients. Contribute to continuous product and process improvements through close customer contact. Your profile At least 5 years of experience in digital (multi) project management, with evidence of successful projects. Structured, organized work approach, capable of handling multiple tasks under pressure. Confident and clear communication at C-level, even in tense situations. Willing to travel to customer sites. Native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment. Experience in automotive or software sectors is a plus but not mandatory. Why us? Be part of one of Europe's most exciting FinTech scale-up stories. Benefit from extensive training and development opportunities. Enjoy an open, transparent corporate culture where your ideas matter. Possibility of remote work. Participate in monthly team events focused on team spirit and fun. About Us We are Aufinity, a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, a comprehensive platform for digital payment management in automotive retail, optimizing internal processes and enabling fully digital, multi-payment methods for car dealerships. J-18808-Ljbffr