A career at Maison Valentino offers an opportunity to grow in a space where business and creativity intersect within an inclusive, open-minded community.
Maison Valentino values a colleague-centric approach, emphasizing individual contribution and behavior as key to our collective success. Each team member plays a crucial role in ensuring that every customer need is met with mastery, creativity, and care.
Position:
CLIENT ADVISOR Fixed Term - The Mall Leccio
We are seeking a highly motivated Client Advisor for our boutique in The Mall Leccio. The ideal candidate will have a passion for creating exclusive customer experiences, be results-oriented, eager to learn, stay updated on fashion trends, and have a strong interest in our brand and products.
Responsibilities include:
* Master the client journey and create emotional engagement and desire;
* Engage with existing and prospective clients according to weekly plans set by store management;
* Deliver Valentino Couture service impeccably throughout all phases of the customer experience (preparation, welcome, exploration, presentation, closing, farewell);
* Focus on developing and retaining existing clients while recruiting new ones;
* Engage clients through various selling opportunities including walk-ins, private appointments, and phone consignments;
* Participate actively in sales routines and partnerships.
Operations and Visual Merchandising:
* Handle all sales and after-sales activities, including returns, repairs, and complaints;
* Maintain product presentation and replenishment on the sales floor;
* Be familiar with warehouse stock across categories to ensure shelves are stocked and sales are maximized;
* Follow administrative and operational procedures;
* Coordinate with visual merchandising to ensure display guidelines are followed and report relevant information to management.
Qualifications:
* Retail experience;
* Excellent interpersonal and communication skills;
* Fluency in English and Italian is essential;
* Proactive team player;
* Strong knowledge of high fashion;
* Ability to adapt to evolving company needs;
* Existing client network in the luxury sector.
The Valentino ecosystem fosters a diverse and talented community, promoting inclusivity and equality. Our culture is built on a sense of belonging, passion, and engagement, forming the foundation of our multifaceted world.
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