Customer service & operations manager (melaka)

Ph3Experteer Overview /h3pJoin Hong Leong Bank as a Branch Operations lead focused on delivering superior service at the branch, ensuring accurate end‑of‑day transactions, and maintaining strong internal controls. You will coach tellers and customer service staff, oversee daily branch activities, and drive process improvements while engaging with the community. The role supports fraud prevention, compliance, and efficient staffing, within a digitally‑enabled, customer‑centric bank. /ph3Retribuzione / Benefits /h3ulliChampion service performance at the branch (queue management, complaint handling, customer experience) /liliApprove, review and audit teller and related branch financial transactions (end‑of‑day checking, balancing, reconciliation) to prevent/detect fraud and errors /liliStaff capacity planning (leave administration and relief arrangements) /liliEnsure compliance with internal controls and procedures /liliConduct self‑audit checks diligently /liliProvide relief functions as needed (BM) /liliOversee day‑to‑day activities of subordinate tellers and customer service executives /liliTrain and coach tellers and customer service executives /liliRepresent the bank in community relationship building /liliProcess improvement and cost‑reduction initiatives /li /ulh3Responsabilità /h3ulliMinimum Diploma/Degree holder /liliSPM/STPM with related working experience /liliService‑oriented mindset /liliStrong cross‑selling experience /liliBanking operations knowledge (FSA, ECM, ABM Rules, BASEL II) /liliGood interpersonal and communication skills /liliStrong organization and planning skills /liliRelated working experience in Branch Banking Operations /liliCertification/licensing: PCE (general) and PCE (life) /li /ul /p #J-18808-Ljbffr