Senior Process Specialist, Last Mile - Flex DPIX
We are the VOD (Voice of Drivers) team, a vital part of the Worldwide Flex DP Insights & Experience (WW DPIX) team, aiming to improve the driver partner (DP) experience and make their journey frictionless. We seek a creative, analytical, dynamic, and experienced Senior Process Specialist to join us in enhancing DP experience. The ideal candidate will be passionate about understanding customer pain points, uncovering root causes of defects, working independently, and influencing stakeholders at all levels.
Key responsibilities include:
* Leading analytics efforts to identify opportunities for improving the DP experience.
* Analyzing logs and data from various sources to understand DP pain points.
* Reproducing app bugs and identifying emerging defects.
* Collaborating with global teams to address DP experience issues through data-driven deep dives.
* Creating reports using SQL and presenting insights via Quicksight.
* Preparing and presenting recurring data-driven business reviews.
* Sharing deep dive analyses with stakeholders and suggesting improvements.
* Partnering with tech teams to automate processes and improve key metrics.
* Ensuring thorough investigations to implement effective solutions.
* Participating in deep dives and escalations, taking ownership of action plans.
Basic qualifications:
* Bachelor's or Master's degree in Computer Science, Data Science, Analytics, IT, or related fields.
* Proficiency in SQL and advanced Excel.
* Experience with reporting tools like Quicksight.
* Over 1.5 years of relevant analytical experience.
* Ability to define requirements and derive insights from data.
* Experience influencing stakeholders with strategic recommendations.
Preferred qualifications:
* Experience with advanced visualization tools and programming languages like Python or R.
* Knowledge of machine learning concepts for predictive analytics.
* Experience in logistics or e-commerce industries.
We are committed to an inclusive culture. For workplace accommodations, please visit our support page. Amazon is an equal opportunity employer, welcoming applicants regardless of veteran status, disability, or other protected categories.
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