BSenior Operations Manager – Tuscany (Remote, Full Time) /bpbr/ppbReports to: /b Managing Director /ppbLocation: /b Remote (based in Tuscany) /ppbSchedule: /b Full-time, 40 hours/week, 5 days per week /ppbr/ppbSummary /b /ppThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality tour execution, strong supplier relationships, and exceptional team performance. This role combines strategic planning with hands-on operational oversight, working with three team members of Tuscany, overseeing day-to-day logistics, guide coordination, and real-time issue resolution. You will strengthen WIE’s regional presence by improving processes, optimizing partnerships, and driving continuous quality enhancement. /ppbKey Skills /b /pulliLeadership Team Development - Ability to mentor, structure, and grow a multi-level operations team, setting performance standards and fostering a culture of trust and accountability. /liliStrategic Operational Oversight - Expertise in managing complex, multi-city logistics across the region: scheduling, guide assignments, ticketing, and ensuring seamless daily execution. /liliSupplier Partnership Management - Strong relationship-building with guides, museums, tourism boards, transport providers, and suppliers; skilled in contract negotiation and performance management. /liliAnalytical Process Optimization Skills - Ability to analyze performance data, evaluate customer feedback, monitor competitor trends, and implement improvements to efficiency, quality, and profitability. /liliCommunication Cross-Regional Coordination - Clear, consistent communication with internal teams (Customer Happiness, Finance, Leadership) and external partners; capable of preparing structured monthly reports. /liliRegional Knowledge Technical Proficiency - Deep understanding of Tuscany tourism logistics, combined with strong digital skills—Google Workspace, Fareharbor, OTAs (Viator, GetYourGuide), and other operational tools. /li /ulpbAbout the Role /b /ppJoin bWalks in Europe (WIE) /b and help lead our operations in bTuscany /b, one of our most dynamic and culturally rich regions. /ppYou will have strategic analytical responsibilities as you oversee and develop the day-to-day delivery of our tours in these areas. You will manage a growing team and strengthen our presence by improving efficiency, partnerships, and overall performance. You will be supported by a company that bencourages independent work and autonomy /b, built on bexperience gained and mutual trust /b. /ppThis is a bhands-on, detail-driven position /b ideal for someone with a bstrong background in tourism operations /b, excellent organizational skills, and a love for Italy’s cultural heritage. /ppbr/ppbKey Responsibilities /b /pbOperational Leadership /bulliOversee all operational activities for bTuscany (Florence, Pisa, Siena, etc.) /b ensuring seamless tour execution and exceptional service quality. /liliManage and mentor the team, providing guidance, structure, and support. /liliCoordinate scheduling, guide assignments, ticketing, and logistics in a cost-effective and timely manner. /liliSupport the Customer Happiness Team in resolving operational challenges and ensuring traveler satisfaction. /liliMaintain positive relationships with guides, suppliers, and partners, ensuring clear, consistent communication. /liliEnsure that every tour reflects Walks in Europe’s brand values: quality, authenticity, and seamless experiences. /li /ulbRegional Development /bulliStrengthen and grow Walks in Europe’s presence in the region through improved processes, supplier engagement, and enhanced local reputation. /liliBuild and maintain strong connections with blocal suppliers, guides, transport providers, and partner companies /b in Tuscany. /lilibContract negotiation and supplier performance management: /bNegotiate and maintain supplier contracts to ensure quality, reliability, and cost-efficiency /lilibInstitutional relationships: /b Build relationships with local museums, tourism boards, and cultural organizations to support operations and visibility.” /liliMonitor and analyze bcompetitor activity and tour trends /b to identify opportunities and ensure Walks in Europe remains innovative and competitive. /liliLead seasonal reviews to refine tour design, improve logistics, and enhance guide performance. Use performance data and customer feedback to guide operational improvements and measure success. /liliContribute to product development and help launch new experiences that reflect the WIE brand and market demand. /liliPrepare concise monthly operational reports summarizing key metrics, challenges, and action plans for improvement. /li /ulbTeam Growth and Future Planning /bulliEstablish clear operational procedures and communication standards for the region. /liliDevelop structures that allow the region to operate smoothly, even in your absence, preparing the foundation for regional autonomy. /liliDevelop team goals, ensuring alignment with performance and accountability. /liliSupport recruitment and onboarding as the company expands, including hiring future bOperations Managers for Tuscany. /b /liliFoster a collaborative, positive team culture rooted in independence, trust, and accountability. /li /ulpbr/ppbWho You Are /b /pullibBased in Tuscany /b and bregistered with IVA (Partita IVA) /b — able to issue bmonthly invoices /b to Walks in Europe. /liliFluent in bEnglish (mandatory) /b and bItalian (native or fluent) /b. /lilibDeep knowledge of Tuscany /b, including local suppliers, guides, and logistics networks. /liliUnderstanding of bonline travel marketplaces /b such as Viator and GetYourGuide. /lilibHighly organized, reliable, and able to prioritize effectively /b in a fast-paced environment. /liliStrong battention to detail and accuracy /b, especially when managing bookings, schedules, and financial records. /liliSkilled with bGoogle Workspace (Sheets, Drive, Calendar, Gmail) /b and eager to learn other digital tools we use. /lilibComfortable working in an international, multicultural team /b across multiple time zones. /lilibCollaborative but self-managed /b, able to coordinate across departments without supervision. /liliA bnatural problem-solver /b with strong written and verbal communication skills. /lilibFlexible and adaptable /b to a shift-based environment, with working hours coordinated to optimize coverage and team support. /li /ulpbr/ppbWhy Join Walks in Europe /b /pulliLead operations in one of Italy’s most iconic regions for a fast-growing European tour company. /liliWork in a company that values bindependence, trust, and accountability /b while supporting creativity and collaboration. /liliShape the future of our operations in Italy and build dedicated regional teams under your leadership. /liliEnjoy a bflexible remote environment /b and work with passionate professionals who share a love for travel, culture, and excellence. /li /ulpbr/p