Customer Engineer - Italia
Job description
ABOUT US
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.
Lantek has more than 35 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.
Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.
ABOUT THE ROLE
As part of the Operations team, this role will assist our customers. The CAM Customer Engineer will diagnose and troubleshoot CAD/CAM software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.
Duties & Responsibilities
The main duties are:
Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, Database server and Postprocessors.
Support and implement small/medium customer projects in the CAD/CAM area.
Define solutions in exchange with customers.
Create specifications according to the customer’s requirements.
Train customers and employees in Lantek systems (on-site and online).
Education & Experience
Technical background, preferably Computer Engineering or IT field.
Experience in technical projects involving software in an industrial environment.
Knowledge of Microsoft environment (Windows, IIS, SQL).
Knowledge of Lantek systems would be desirable.
Knowledge of manufacturing processes in the Sheet Metal industry.
Knowledge of databases: databases management, SQL Server.
Skills & Abilities
Advanced level of English.
Good interpersonal skills.
Ability to understand and evaluate customer expectations.
Customer oriented-approach.
Goal-oriented work within the framework of project implementation.
Willingness to travel.
Join us!
#J-18808-Ljbffr