Manages operational support and services functions. Works with the management team to implement store programs, control expenses, and enhance customer service and operational performance.Duties and Responsibilities:Oversees operations including support functions, customer service, front and back-end operations, facilities, administrative tasks, personalized services, food, and automotive services.Manages an operating budget, analyzes financial data, and identifies efficiencies to improve profitability.Coordinates staffing, develops work schedules, hires personnel, and monitors payroll expenses.Supervises sales audit, cashier operations, cash collection, and reporting.Handles accounting data collection, reporting, and inventory management.Acts as a coordinator for IT issues and supports departments such as public works and safety.Supervises staff, evaluates performance, and manages customer complaints and service improvements.Oversees receiving, stock replenishment, facility maintenance, and safety compliance.Functions as Contracting Officer Technical Representative (COTR) for vendors and concessions.Ensures store maintenance, housekeeping, and compliance with policies.Reports to the General Manager or Exchange Manager and performs other duties as assigned.Training Requirements: Hazardous Material (HazMat) training within 90 days of hire, filing of OGE Form 450, and U.S. citizenship are required.Experience and Education:At least 3 years of general experience in management or related fields.Up to 1 year of academic study may substitute for 9 months of experience, with a maximum of a 4-year degree substituting for 3 years of experience.At least 2 years of specialized experience in management, retail, or services operations, including knowledge of management principles, merchandising, accounting, personnel, procurement, and store operations.Schedule: Full-Time (35+ hours)Unposting Date: Aug 23, 2024, 10:59:00 PM
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