PJoin to apply for the strongRetail Training Coordinator /strong role at strongMoncler /strong /ppJoin to apply for the strongRetail Training Coordinator /strong role at strongMoncler /strong /ppGet AI-powered advice on this job and more exclusive features. /ppstrongOverviewbr/strongWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence Performance Department, in our Global HQ in Milan, Italy /ppstrongOverviewbr/strongWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence Performance Department, in our Global HQ in Milan, ItalybrstrongYour Impactbr/strongAs a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and coordination of training initiatives for the other retail function (eg. Clienteling, Operations).brstrongActivitiesbr/strongstrongCustomer Experience focusbr/strongulliAct as a key driver in embedding a customer-first mindset across retail teams, ensuring that all training initiatives reflect and elevate the Moncler client experience /liliLead the design, global coordination and rollout of training programs focused on Customer Experience /liliCollaborate closely with the Retail Excellence team to analyse Mystery Shopping results, NPS feedback, and other performance metrics, translating them into actionable and tailored training initiatives /liliDevelop and deploy targeted learning modules aimed at enhancing client engagement, personalization strategies, selling ceremony excellence, and service recovery practicesbr/li /ulstrongGlobal Training Program Management Facilitationbr/strongulliSupport other retail function such as operations, clienteling, aftersales in creating compelling and effective training initiatives /liliDesign and implement Train the Trainer (TTT) frameworks to empower and certify local trainers, guaranteeing a consistent and elevated standard of training delivery worldwide /liliServe as a strategic partner to local training teams, providing support in adapting content to cultural and operational contexts while safeguarding global consistencybr/li /ulstrongProject Management Rollout Executionbr/strongulliManage training calendars, global content distribution, and rollout timelines across markets, ensuring seamless execution and brand integrity /liliOversee training-related budgets, resources, and external partnerships in line with strategic business objectives /liliMonitor results and act with the aim to support the business /liliIf needed being able to directly deliver specific training on product/customer experience/selling techniques to support the regional counterpartsbr/li /ulstrongQualificationbr/strongulli5/6 years of experience in Retail Training, including at least 3 years of in-store experience in structured Fashion Luxury/Retail/Hospitality companies /liliA customer-centric mindset and the ability to translate business goals into impactful learning solutions /liliExperience working in a fast-paced, dynamic environment with cross-functional and multicultural teams /liliStrong organizational, communication, and stakeholder management abilities /liliFluency in English; additional languages are a plusbr/li /ulstrongWe Would Appreciate a Person Who Isbr/strongulliHighly organized and capable of effectively managing multiple tasks simultaneously /liliStructured and proactive, demonstrating an independent work attitude /liliCooperative and flexible who can communicate effectively with all levels of internal and external stakeholdersbr/li /ulstrongHow To Apply?br/strongTo apply for this position, follow directions through this posting or visit our website and submit your application through our Careers WebsitebrWhen applying, please attach your CV and any other relevant supporting documentsbr“emMoncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees /em.” /ph3Seniority level /h3ullih3Seniority level /h3Not Applicable /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Human Resources /lilih3Industries /h3Retail Luxury Goods and Jewelry /li /ulpReferrals increase your chances of interviewing at Moncler by 2x /ph3Sign in to set job alerts for “Training Coordinator” roles. /h3h3BOTTEGA VENETA Global Retail Training Specialist /h3h3Mylia - Training Process Specialist (Milano) /h3h3Manager in Training (m/f/x) - Milano, Via Valtellina (MI) /h3h3HR SENIOR TRAINING LEARNING SPECIALIST /h3h3CONCORSO PUBBLICO, PER ESAMI, PER L’ASSUNZIONE A TEMPO PIENO E INDETERMINATO DI N. 4 POSTI DI COLLABORATORE AMMINISTRATIVO PROFESSIONALE /h3h3ADDETTA/O ORGANIZZAZIONE CORSI (ID-97003) /h3h3Manager in Training (m/f/x) - Caponago (MB) /h3h3Manager in Training (m/f/x) - Turate (CO) /h3h3Senior Training CPS (Consumer Panel Data) Specialist /h3h3Events Services Training Specialist ( Fixed term contract) /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr