Air Export Specialist - Operations
KWE Italy is looking for a Senior Air Export Operator to join our office in Milano (Pioltello).
Job profile:
* Complete processing of air shipments, from the pickup of goods to arrival at the destination; providing information and updates to clients regarding shipment operations; Supporting the sales department in negotiating rates and quotes for services.
* Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
* Participate in proactive team efforts to achieve departmental and company goals.
* Building of airlines relationships, negotiations where needed.
* Complete accurate monthly reports as requested by management and customers.
* Booking of shipments; Organizing loading plans.
* Following of customs compliance rules.
* Direct contact with clients, KWE offices and destination correspondents.
* The candidate will independently manage the shipment processes from booking to invoicing.
Key Qualifications:
* At least 3-5 years of experience in the air export department at international freight forwarding companies.
* Good attitude and good overall character
* Fluent English, both written and spoken, which will be assessed during the interview.
* Good proficiency in the MS Office suite.