Ph3bTechnical Sales Support Specialist – Calderys /b /h3pJoin to apply for the bTechnical Sales Support Specialist /b role at bCalderys /b. /ppResponsibilities: /pulliParticipate in customers discussions for technical sales on identified opportunities /liliEnsure the connection of experiences and technical proposals between Calderys experts and customers /liliSupervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works /liliLift customers' technical objections /liliIdentify technical opportunities on existing products to optimize value proposition /liliCustomer Innovation /liliIdentify unmet technical needs of customers and develop potential new products/solutions /liliIntroduce and track KPIs to validate the effectiveness of new products /liliAct as link between customers and RD/ ST/ Operations on new product development /liliLead trial management at the customer site and supervise trials at Calderys plant on new products /liliManage qualification process at customers for new products /liliManagement of Significant Customer Quality Issues /liliRespond to customers on significant quality issues and analyze causes and possible solutions /liliLiaise with operations/ quality managers on solution identification and implementation /liliInternal and External Expert Role /liliManage technical training of sales/ marketing staff on his/her area of expertise /liliAct as technical ambassador for his/her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs conferences, etc.) /liliProvide sales support by conducting cost analyses and defining products and projects /liliPrices to customers /liliParticipate in budget sales planning, ensure forecast accuracy, set sales performance goals accordingly /li /ulpIdeal Job Holder Profile / Competencies: /pulliHigh School scientific Diploma or equivalent education in related fields /liliKnowledge of refractory materials /liliMinimum 5 years experience in a technical sales/supervision role /liliKnowledge of the relevant industry and market /liliBusiness acumen and technical appetite /liliStrong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling /liliAbility to use common IT tools (Excel, Word, Web tools) /liliCommercial abilities/skills would be an advantage /liliMandatory use of English (technical and commercial) /liliReadiness to do regular business trips, mainly within Italy (up to 80%) /li /ulpAbout Calderys: /ppCalderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes. As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity. With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions. Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic. In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last. Calderys - Forged in legacy. Fueled by excellence. /ppSeniority level /pulliMid-Senior level /li /ulpEmployment type /pulliFull-time /li /ulpJob function /pulliOther /li /ulpIndustries /pulliManufacturing /li /ulpModena, Emilia-Romagna, Italy /ppNote: Referrals increase your chances of interviewing at Calderys. For more information, please visit Calderys.com /p /p #J-18808-Ljbffr