Location: Rome, ITID: 12054A career in Maison Valentino offers growth opportunities where business and creativity meet and thrive within an inclusive, open‐minded community.Maison Valentino believes in a colleague‐centric approach, where our contribution and individual behaviours are the secret to our success as a community. Each colleague is crucial to guarantee that every need is met with mastery, creativity, uniqueness, and care.Brand Experience
Master the Client Journey to create strong long term client relationships.Clientele and proactive engagement with existing and potentialDeliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).Aware of CRM targets and actively engages in all actions to reach themImplements personalized reach‐out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows their portfolio of customers, and the VVICs and VICs they handleConsistently works to achieve given sales, KPIs and CRM targets
Styling
Strive to discover your clients and their every need, and to guide them across all categories of the brand.Familiar with current fashion and in season trends to curate looksDevelop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals
Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)Ensure product maintenance, replenishment on the floorKnow the warehouse stock of all categories to ensure re‐stock shelves and maximize sales.Partner with the team to ensure seamless day‐to‐day store operations and uphold presentation standards.Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements
Exceptional clientele, customer relationship building skillsAbility to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.Action oriented; drive for resultsProblem-solverMust be a team player
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