**JOB OPPORTUNITY: Night Shift Receptionist at QUO Milano** Are you an energetic, internationally-minded individual with a passion for hospitality and fostering genuine connections? QUO Milano, a dynamic hub blending a hostel, bar, student accommodation, and events venue near Porta Romana, is seeking a dedicated Night Shift Receptionist to join our vibrant team. At QUO, our mission is to create a community where travelers, students, and locals connect, share experiences, and feel at home. This is a pivotal role for someone looking to immerse themselves in a multicultural environment and contribute to unforgettable guest experiences. Our receptionists are the cornerstone of the guest journey, embodying our values of community, empathy, and authentic experiences. **Position Available**: - **Night Shift Receptionist (00:00 - 08:00 AM) - Weekend Availability Required** **About the Role**:
As a Night Shift Receptionist at QUO Milano, you are the guardian of our guest experience during the overnight hours. You will be the friendly face and reliable point of contact, ensuring a seamless and positive stay for every guest. Working primarily in the reception area, you will operate with a high degree of autonomy while also being an integral part of our broader front-desk team. Your proactive approach and commitment to our "connect, share, collab" motto will directly contribute to our reputation for exceptional service. **Key Responsibilities**: - **Guest Experience Management**: Oversee all aspects of the guest stay during your shift, ensuring comfort, safety, and satisfaction.
- **Sales skills**: Leverage opportunities to promote Hossertel mini bar and upcoming events, contributing to the overall business success.
- **Operational Oversight**: Conduct light cleaning and maintain common areas during the shift to ensure a clean and welcoming environment.
- **Problem-Solving**: Proactively identify and address guest needs or potential issues, demonstrating our commitment to problem-solving and an "extra mile" approach.
- **Check-in and Check-out Operations**: Efficiently manage arrivals and departures, providing a warm welcome and a smooth departure process.
- **Breakfast Preparation**:Prepare and desing the showcase with Breakfast items, organize the pass to maximize the sales.
- **Reservation Management**: Handle bookings and administrative tasks with precision and attention to detail.
- **Local Expertise**: Offer insightful information about Milan and provide assistance with guest inquiries, enhancing their exploration of the city. **What We're Looking For (Requisiti)**: - **Exceptional Communication Skills**: Fluent in both written and spoken English and Italian (mandatory). Proficiency in a third language is a significant plus, reflecting our commitment to diversity and connection.
- **Reliability & Accountability**: A dependable individual with a strong sense of ownership and initiative.
- **Autonomous & Collaborative**: Proven ability to work independently, make sound decisions during night hours, and seamlessly integrate into a team environment.
- **Proactive & Empathetic**: A motivated, customer-oriented individual with excellent interpersonal skills, ready to treat every individual with empathy and respect.
- **Tech-Savvy**: Comfortable with administrative software and basic computer literacy.
- **Organized & Goal-Oriented**: Demonstrated ability to manage tasks, meet deadlines, and contribute to organizational objectives.
- **Positive & Engaging Personality**: An outgoing individual with a good sense of humor, contributing to our friendly, vibrant, and international atmosphere. **Contract Type**: - Fixed-term contract with possibility of renewal. Immediate start for the night receptionist position. Contratto di lavoro: Tempo pieno, Part-time, Tempo determinato Retribuzione: €900,00 - €1.100,00 al mese Ore previste: 20 a settimana Benefit: - Buoni pasto Disponibilità: - Solo weekend
- Turno notturno Requisito linguistico adattabile: - Italiano non richiesto Retribuzione supplementare: - Quattordicesima
- Tredicesima Possibilità di pendolarismo/trasferimento: - 20122 Milano, MI: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio) Esperienza: - addetto/a assistenza clienti: 1 anno (Preferenziale) Lingua: - inglese (Obbligatorio)
- Italiano (Preferenziale) Sede di lavoro: Di persona Data di inizio prevista: 11/07/2025