Treviso
Our mission is to provide superior lighting solutions, exceptional technical support, and outstanding customer service to our customers. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. Due to international growth, we are now recruiting for a talented and fulltime Customer Service Representative.
Are you a passionate and empathetic problem solver? Do you think as a customer and behave as entrepreneur? For our customers and our sales colleagues, our Customer Service Europe department is looking for a customer service representative for Italy with a supporting role for France. You will be part of an international team of 31 colleagues in Europe and report into one of the Customer Service Team Leads.
You will professionally and promptly be of service to our customers in order to answer all their questions regarding order, delivery time, availability, prices and quotes, guiding clients along the order flow.
Responsibilities
Attending every given order from the moment of ordering up until the moment of delivery and thus ensuring a complete and correct delivery
Taking care of all administrative processes (offerings, orders, price conditions, complaints....etc.) that are related to the ordering of the goods and the questions asked by the customers, all according to the department guidelines. In order to do so, using all IT systems that are at hand (Oracle EBS & CRM or any other digital tool)
Post-processing and clarification of customer orders that have not been decided or are subject to special conditions
Accepting and processing commercial, logistical and technical complaints (and returns) and administrate these in the correct way within the applicable tool in order to enable after sales services to handle these and in some cases handle them yourself
Processing of accounts receivable, accounts receivable monitoring, payment tracking and credit limit check
Qualifications
A completed Bachelor’s degree and/or some experience in similar function in Customer Service or Sales or Order management
Approx. 2 years’ experience in a similar job
Business fluency in English and Italian (spoken and written). French is an asset.
Experience with ERP and CRM systems (for example SalesForce, Oracle, SAP) is preferred. You are familiar with MS Office.
Strong customer orientation and communication; empathetic to customer’s needs
Solution oriented, achieve sustainable results
Good team player; share information openly, be available to support and backup your colleagues
If you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you.
Interested?
Interested candidates are welcome to apply with an English CV to Recruitment via: HRWest@inventronicsglobal.com. Please mention the Job title in the Subject field.