PEuronet is seeking to employ an Operations Manager for the Merchant Acquiring business, who will oversee the daily operations and strategic initiatives related to merchant acquiring services in Italy. /ppThis role involves managing merchant management, supervision of service partners, ensuring compliance with industry standards and best practices, optimising operational processes, and driving operational efficiency through effective management and support. /ppbKEY RESPONSIBILITIES : /b /pulliOperational Efficiency : Develop and implement operational processes to optimise and improve merchant acquiring service delivery. /liliCustomer service : manage the service partners, call centre and other internal or external units providing services to the end customers. Provide 2nd level support to the customer service units, regularly measure the services delivered. /liliReporting and documentation : Manage internal and regulatory reporting, update and maintain local operational documents /liliPartner management : Manage and measure suppliers, vendors and partners. Supervise the procurement, repair and related logistics. /liliProduct development : Participate and represent local operations in projects. Support product deployments, rollouts, and other projects. /li /ulpbGENERAL REQUIREMENTS : /b /pulliUniversity degree in IT, Technology, Finance or a related field. /liliMinimum of 5 years of experience in the payments / retail industry or operation / service management. /liliProven ability in coordinating internal and external units. /liliStrong understanding of card present payment solutions. /liliProficiency in Microsoft Office tools. /liliGood English knowledge (both verbal and written). /liliEligible to work in the European Union, without the need of visa sponsorship. /liliExperience with eCommerce payment gateway solutions and / or cash register integration as well as familiarity with payment solutions, regulatory and operational practices, will be considered a plus. /li /ulpbCOMPETENCIES : /b /pulliStrong interpersonal and communication skills. /liliAbility to lead and motivate a team. /liliResults orientation and can-do mentality. /liliProblem-solving skills and time management skills. /liliProactive in anticipating problems and potential solutions well in advance. /liliWork in dynamic, stable, international environment. /liliExcellent career prospects within a dynamic and multinational organisation with leading position in the market and ambitious expansion plans. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr