Panoramica: You will act as an ambassador for brand in our Fidenza Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. This is a 4 month fixed term contract maternity cover. Responsabilità: - Provide excellent service through continued commitment to our service standards. - To know and achieve your, and the store's daily, monthly and annual sales targets. - Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. - Responsible for opening/closing the store, with any relevant tasks during this time. - Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. - Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. - Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. - Understand all policies, procedures and compliance. - To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. - Presentation must be in line with company's uniform and grooming standards. - Understand and align with PCI compliance policy and regulations, consistently. - Adheres to Security and Health and Safety regulations. - To replenish stock and maintain high standards of merchandise and product presentation. - Maintain your designated ‘area of pride' - Support the store with cycle counts and during bi annual inventories - Support with the processing of shipments and transfers, in line with the relevant procedures. - Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role. Qualifiche: - Excellent communication skills. English and Italian are a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic) - Sales experience ideally within a luxury brand and/or fashion outlet retail. - Experience in a customer service role with face-to-face customer contact. - Ability to adapt to frequent change and a high-pressure environment - Ability to initiate contact and communication effectively - Motivated by being a great teammate with a common goal - Strong clienteling skills and experience