RE-IMAGINAPLAY YOUR PART. EVOLVE ICONIC.
Embrace the opportunity to enhance the Customer Experience.
At Ferragamo, we're more than just building a BrandWe' re redefining luxury fashion.
Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.
And you're more than just joining a Team.We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.
Let's Evolve Iconic and create the next exciting chapter
The part you'll playYou will join us in our Milan Montenapoleone Store as a Team Leader reporting directly to the Store Management.Leading the team on your floor to transform each client experience into magical moments by creating a hand-crafted experience to drive individual and team objectivesCreate a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusionSupport the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the clientActively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
What you'll bringDemonstrated best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiativesAbility to build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindsetProven ability to ensure efficient and effective sales floor operations, including clienteling, team leading, product display, cleanliness, and grooming, by proactively resolving issues and delivering positive outcomesFluency in Italian and English is essential ; knowledge of an additional language is an advantage.At least 2 years of previous experience in a managerial role, such as Floor Manager, in the fashion/luxury industryAbility to develop meaningful client relationships using CRM tools and initiatives.A proactive and team-oriented mindset, ready to contribute to collective success.
OUR DEI COMMITMENT TO YOUAt Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.