Position Description & Qualifications
JOIN OUR TEAM to assist and prepare ~200,000 service members who separate annually from the United States Military to begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning servicemembers through its highly successful Transition Assistance Program (TAP) that is offered worldwide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non‑government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.
In This Role, You Will
* Teach and/or instruct military personnel transitioning to civilian professional and vocational occupations
* Guide transitioning military service members in identifying goals along with recognizing any employment or education gaps
* Provide transitioning service members (Active, Reserve, National Guard), family members, and veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities and credentialing
* Assist in preparing for civilian employment and participation in technical programs and schools
* Conduct small and large group instruction on the job search process
* Deliver standardized curriculum via in‑person or virtual classrooms
* Complete administrative tasks in a timely manner to include travel expense and classroom reports
Additional Information
* Facilitator will be assigned to a location within a hub that has designated satellite locations
* Any facilitation assignment that is greater than 50 miles from facilitator’s assigned location, then, travel will be reimbursed
* 80 hours of paid comprehensive initial training is provided and expected to be completed within the first month of employment
* Part‑time facilitators’ schedules can vary weekly. Generally, facilitators work 2 – 3 days consecutively
To Be Successful In This Role, You Will Have
* Requires Bachelor’s degree in a related field; or
o An Associate’s Degree in a related field and four (4) years of recent specialized experience working as a Workforce Solutions or HR Specialist; or
o A major certification and six (6) years of recent specialized experience; or
o A High School Diploma and eight (8) years of recent specialized experience
* Experience which demonstrates understanding of private and public sector employment processes
* Must be knowledgeable of the workplace, jobs, and requirement for entry into those jobs
* Must demonstrate the ability to provide standardized training to groups with up to 50 participants
* Familiar with MS Windows and Office
* Ability to effectively communicate with Military clients and Government representatives
* Comfortability instructing and speaking in front of a group, be observant of others, possess the ability to professionally engage with a diverse audience
* Ability to work extended hours, including weekdays, weekends, and some holidays if required
* Must have excellent time management skills, able to work independently and follow directions
* Must have ability to respond to emergent facilitation assignments
* Ability to meet country specific employment requirements such as ECOPS
* The ability to travel up to 10%
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies unless you are a contracted approved vendor. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency: Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good‑faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.
To review all Serco benefits please visit: Serco Benefits. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
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