Manager, Account Management, Retail Business Services (RBS)
About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want — low prices, vast selection, and convenience — Amazon.com continues to grow and evolve as a world-class e-commerce platform. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Responsibilities
* Contribute to goal setting for your team to align with organizational goals.
* Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
* Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
* Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
* Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
* Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
* Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners’ experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
* Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
* Manage a team of Account Managers (8-10 direct reports).
* Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
* Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
* Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
* Responsibilities Include: Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of internal teams on input metrics and impact of vendors on creating a great customer experience.
* Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
* Manage end to end goal setting for team to align with organizational goals.
* Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
* Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
* Contributes to and leads strategic plans and documents for the organization.
* Lead recruiting and hiring efforts across direct team and broader organization.
* Manage stakeholders’ needs and monitor complexity through efficient resource allocation.
* Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends.
* Establish improvement plans and manage expectations with account managers as appropriate.
Basic Qualifications
* Bachelor's degree
* Experience analyzing data and best practices to assess performance drivers
* Experience influencing internal and external stakeholders
* Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, Salesforce, Tableau, or similar
* Excellent Japanese listening, speaking, reading, and writing skills is mandatory for this role
Preferred Qualifications
* 5+ years of hiring and retaining digital advertising teams experience
* Experience with annual brand and media planning
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Note: This job posting reflects the information available at the time of posting and may be updated or subject to change.
Equal Opportunity Employer: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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