PpWe are looking for a Senior bTechnical Support Specialist /b for Salesforce CRM responsible for ensuring a stable, scalable, and secure Salesforce environment covering Sales Cloud, Service Cloud, and Marketing Cloud. /p pThe new colleague provides technical leadership in system upkeep, enhancements, platform governance, integrations, and release management while supporting end‑users with expert‑level guidance. The position works closely with business process owners, internal IT teams, and external partners to ensure Salesforce aligns with organizational strategy and operational excellence. /p pLocation: Brugherio (MB), Italy. /p h3Your Responsibilities /h3 h3Platform Expertise Administration /h3 ul liMaintain and continuously expand expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud. /li liOversee system administration tasks including configuration, security management, roles profiles, workflows, automation, flows, and monitoring. /li liManage Salesforce upgrades, patches, and release cycles, ensuring compatibility with business processes. /li /ul h3Operational Support Incident Management /h3 ul liServe as the 2nd and 3rd level technical support for Salesforce CRM issues, ensuring adherence to internal SLAs. /li liExecute Incident, Problem, and Change Management processes according to ITIL best practices. /li liPerform daily operational checks, user support, troubleshooting, and platform health monitoring. /li /ul h3Stakeholders Collaboration Partners /h3 ul liBusiness Process Owners /li liInfrastructure Service Management Teams /li liBRMs and IT Functional Experts /li liSalesforce Global Team Members /li liThird-Party Partners and Vendors /li /ul h3Your Profile /h3 ul liBachelor’s degree in Computer Science, Information Technology, Business Information Systems, or related field. /li liMinimum 5–7 years of hands‑on Salesforce CRM experience including Sales, Service, and (preferred) Marketing Cloud. Knowledge of Experience Cloud, B2B Ecommerce would be added advantage. /li liStrong experience with Apex, Visualforce, Lightning Web Components, and declarative configuration. /li liExperience with Git repositories, DevOps, CI/CD pipelines, and release/version management. /li liSolid understanding of security concepts, auditability, logging, and compliance. /li liExperience contributing to open‑source projects is a plus. /li liStrong technical foundation in XML and server‑to‑server web services (SOAP); REST experience preferred. /li liExcellent communication skills with the ability to translate technical issues into business language. /li liStrong understanding of modern internet technologies (firewalls, web servers, proxies, networks). /li liStrong understanding of database concepts, data modeling, RDBMS, and SOQL. /li liPreferred Certifications: Salesforce Platform Developer I (PD1), Salesforce Platform Developer II (PDII), Salesforce Administrator / Advanced Administrator. /li liGood knowledge of English and Italian. /li liInternational experience is a plus. /li /ul h3We Offer /h3 ul liHybrid work model: on-site work with the possibility of a few days of remote work on a weekly basis. /li liBeing part of a global team. /li liA welcoming, supportive and collaborative team spirit and an open company culture. /li /ul /p #J-18808-Ljbffr