We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Torre del Barone Resort & Spa for the upcoming **** season.
The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities:
- Planning Front Office operations based on occupancy forecasts - Supervises Front Office team and ensures service standards - Handles guest requests, complaints, and feedback directly - Communicates guest needs across departments to ensure resolution - Authorizes spending limits, room credits, and department budgets - Participates in recruitment, training, and performance reviews - Promotes upselling and cross-selling to boost revenue - Leads internal meetings and attends cross-departmental sessions - Monitors costs, revenue, and financial performance of the Rooms division - Reviews performance reports and KPIs - Works toward guest satisfaction targets and review score goals
Requirements:
- Proven experience in luxury hospitality, preferably in 5-star hotels - Strong knowledge of front office operations and guest service standards - Proficiency in Opera PMS and other hotel management systems - Leadership skills and ability to manage and motivate a team - Excellent communication and interdepartmental coordination abilities - Fluency in English; additional languages are a plus - Problem-solving attitude and attention to detail
What we offer:
- Seasonal contract - Accommodation available - Career growth opportunities within the company - Dynamic and collaborative work environment - Ongoing training and access to professional development courses