H3Adecco Italia - Customer Service Role /h3pAdecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and addressed it with an innovative digital solution, the company has rapidly expanded from Italy to France and Spain, and will soon enter Germany in September 2024. Their goal is to become the leading provider of modern roadside assistance in Europe and beyond. /ppThe company operates on a B2B2C model, collaborating with major automotive sector players such as insurance companies, car manufacturers, rental agencies, and mobility operators. Their advanced digital platform allows customers of their partners to request assistance and replacement mobility solutions in real-time, revolutionizing roadside help services. /ppThey are looking for a dedicated Customer Service professional to help optimize processes and set new standards of excellence in the industry. If you are motivated to be part of this change, consider applying. /ph3Responsibilities: /h3olliManage assistance requests in case of difficulties (e.g., breakdowns, stalls), interfacing with customers in real-time. /liliMonitor and supervise the digital support process, intervening when necessary. /liliEnsure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers. /li /olh3Requirements: /h3ulliFull availability to work in shifts (24/7). /liliFull-time contract. /liliGood command of Italian and English (Spanish or French is a plus). /liliExperience in operations and/or customer service (preferred). /liliTeamwork attitude. /li /ulh3Additional Information: /h3ulliTemporary contract of 4 months. /liliShift work, including night shifts and weekends (occasionally). /liliPossibility of remote or smart working. /liliGross annual salary: €22,000. /liliExpected start date: 01/08/2025. /liliLocation: Milan, Italy. /li /ulpCandidates are invited to read the privacy policy available on the application page, in accordance with regulations (EU Regulation 2016/679). Please be aware of potential fake job postings; consult our tips for recognizing scams on adecco.it. /ppAdecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). /p #J-18808-Ljbffr