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About Veolia Group
Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we're directing the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.
What Makes Us Special
Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry pioneers in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.
Analyzers and Instruments
• Total Organic Carbon (TOC) Analyzers:
- M9/M5310C: Latest generation analyzer for lab, online & portable TOC analysis
- M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
- Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics
- CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems
- TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for complex industrial and environmental samples
- InnovOx: for complex industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology
• Bio Analyzers:
- Eclipse: Bacterial monitoring system for pharmaceutical water
- Soleil: compact bioburden analyzer for monitoring critical points in water systems
Your Role
Manage a team of Field Service Engineers of Analytical Instruments in Italy:
• Manage and coordinate field service team operations
• Oversee installations, validation and maintenance of analyzers
• Ensure timely response to customer requests
• Supervise technical documentation and customer relationship management
• Direct team development and training initiatives
• Monitor and improve team KPIs (Customer Satisfaction, Utilization, etc.)
• Support the team during peak service periods in the field
• Up to 40% travel and field work with overnight stay
A typical week as a Field Service Manager involves strategic oversight and team management responsibilities. Throughout the week, the manager monitors team performance and service delivery, coordinates complex maintenance projects and conducts quality checks on completed service reports. They manage spare-part inventory, approve emergency visits/shipments, and coordinate technical problem-solving sessions while participating in management meetings and strategic planning discussions. The role requires constant attention to team utilization, workload distribution and emergency response protocols. Focusing on reviewing team performance and KPIs, evaluating customer feedback, planning upcoming training activities, and conducting one-on-one meetings with team members. The position demands a balance of operational management, technical oversight and field work, and administrative duties while maintaining strong relationships with both the service team and customers. Regular coordination with other regional managers and driving continuous improvement initiatives are also key aspects of this role.