Cisco High Touch Engineer (Red Badge)
È il candidato/la candidata ideale per questa occasione? Lo scopra leggendo la panoramica del ruolo qui sotto. Location:
Milan, Italy Sector:
Public Sector | Pubblica Amministrazione Engagement:
Long-term, Embedded Role The Opportunity We are seeking a senior
Cisco High Touch Engineer (Red Badge)
to support mission-critical networks within the
Italian Public Sector
, working closely with central government bodies, ministries, and public institutions. This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer’s IT organization.
Your Role Act as the
primary technical authority
for complex, business-critical network environments Provide proactive and reactive high-touch engineering support Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues Influence network architecture, upgrades, and long-term optimization Build strong relationships with customer engineers, architects, and leadership Drive escalations with Cisco TAC and global engineering teams
Technical Expertise Deep hands-on experience with enterprise or service provider IP networks Strong knowledge of
TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6 Cisco Routing & Switching (
IOS-XE, IOS-XR, Catalyst, Nexus, WAN
) Exposure to automation and modern operations (Python, Ansible, APIs – preferred)
Experience & Certifications 7–15+ years
in senior network engineering, consulting, or high-level support roles Proven experience xpavfwm supporting
large, complex, mission-critical networks CCNP required
,
CCIE strongly preferred
Why This Role Operate at the
highest technical tier
within Cisco’s ecosystem Act as a
trusted advisor
, not just a support engineer Influence the stability, resilience, and future direction of critical public-sector networks Backed by
Cisco
and delivered through
Acuative
, a trusted Cisco CX partner This is a role for engineers who want to shape outcomes, not just fix incidents.